Bowmans (B&M Legal Practitioners) an international legal practice present in 5 countries [June 2020  - Date]

Employing innovative strategies to penetrate the Zambia legal market in a relatively new firm.

Notable Achievements

• Advising client relationship partners oversee relationships with five clients elected from the top clients under the firm;'s client relationship programme. 

• Set up the Zambia BD Unit; listed over 58 new clients, and secured panel wins on some of the country’s leading banks, agribusinesses, and mining powerhouses in the first year.

• Achieved annual  revenue growth of 142% from ZMW6.6 million in FY2020 to ZMW16 million in FY2021

• Expanded client base by 60% in year two despite the challenging Covid-19 pandemic.

• Increased lawyer ranking by 50% in two years, secured 100% ranking in targeted directories (Chambers, IFLR1000 and Legal 500), and won the 2021 IFLR1000 Africa National Firm of the Year Award for Zambia.

• Collated and administered an InterAction Zambia contact database with a below 1% bounce rate.

• Supported the drafting of 19 thought leadership articles and several guides on doing business in Zambia 

Corpus Legal Practitioners, a corporate commercial law firm in Zambia [May 2017  - May 2020]

Pioneering business development personnel in Zambian law firm, set and managed unit to indoctrinate a BD culture. 

Notable Achievements

• Led development of the firm’s BD strategy, guided and managed communication activities, networks and alliances. This included the development of an apt firm-specific key account management model.

• Spearheaded a digital marketing infrastructure transformation project (firm’s Website along with social media [LinkedIn and Twitter]) with 100% on-time delivery, achieved over 80% cost-saving and registered exponential traffic across platform (e.g. 3K LinkedIn organic followers in 2 years).

• Reduced RfPs/proposal turnaround time to an average of 2 days, by developing templates, and regularly collating key firm information re team member CVs, experiences, practice group information and UVPs. This ultimately improved proposal consistency, neatness, structure, completeness, and win-ratio.

• Cut annual outsourcing and publishing costs by over 50% through in-house production, reaching out to and making deals with vendors along with paid-for content distributors.

• Advocated for a 10%-time quarter allocation for business development during lawyer training sessions, culminating in a mainstreamed BD culture across the firm.

• Grew the number of ranked lawyers by over 50% across all targeted directories (Chambers, IFLR1000 and Legal 500) within 3 years, and sustained the firm’s Tier 1 ranking.

• Envisioned and developed the firm’s brand manual, and championed usage across various marketing collateral, leading to brand consistency.

• Generated competition, industry and sector briefing notes, with 100% + positive end-user feedback.

• Initiated and developed the firm’s anti-money laundering (AML) and combating the financing of terrorism (CFT) compliance programme (including KYC and onboarding procedures).

Independent Broadcasting Authority (IBA), the regulator for broadcast media in Zambia October 2014  - April 2017]

The broadcast media in Zambia remained unregulated until the enactment of the IBA Act in 2010 and operationalization of IBA in 2012. Some immediate challenges included the development of standards (codes, guidelines, and regulations) to promote ethical broadcasting, appropriate categorisation of licensees, as well as the urgent need to enhance information flow for stakeholders to appreciate the IBA mandate. 

Select Achievements

• Initiated drafting and led execution of an MoU between IBA and the Zambia Association of Musicians, with the primary purpose of ensuring musical content was vetted at source.

• Conceptualized and promoted the implementation of station-sponsored “right to complain” campaigns.

• Abridged, simplified, and adapted the consumer complaints procedure for the various platforms

• Instigated and led formulation of the IBA’s inaugural Communications Strategy

• Produced the Standard Operating Procedures for broadcast media (all TV and radio stations) in Zambia.

• Introduced and consistently produced the IBA bi-annual newsletter

• Represented (Nominee) IBA on ZNC-UNESCO Communication & Information Commission’s IFAP

• Settled consumer complaints without needing to involve a manager

• Occasionally acted as Standards and Consumer Affairs Manager.

The University of Zambia, a public university and Zambia's largest learning institution  [August 2012  - August 2014]

Responsibilities:

• Targeted support to a caseload of students through the delivery of tutorials

• Assessing, coordinating, and invigilating  tests and exams

Performed a comprehensive baseline audit, and developed a social media engagement plan, including objectives and monitoring mechanisms; Recorded exponential organic follower growth of 46% on LinkedIn, 14% on Twitter, and 7% on Facebook within 8 weeks;  Increased traffic to the ZIIS2022 registration page, leading to the summit being fully subscribed within three weeks of opening registration. 

Worked with the lead consultant from planning, coordinating interviewing stakeholders in the project areas (Mambwe, Lusitu, Kazungula and Senaga), drafting project reports and developing the communication and knowledge management strategy, including the implementation plan.

Worked with the lead consultant from planning, coordinating interviewing stakeholders, drafting project reports and developing the communication strategy, including key messages and implementation plan.

Documented project reports and workshops, including Girl Power Learning Agenda Conference; the RESA Gender Network Meeting; PMDPro workshop; the Partner Reflection Meeting (MTR); the Education/ECCD Reflection Meeting; and the Fraud Management Workshop.

The role was a part of the organisation's knowledge management system. 

Worked on the Zambia aspect of The Bear Project Progress and Achievements, 2016. The Report was particularly important for the launch of the Better Education for Africa’s Rise II (BEAR II), which was to be implemented over five years from 2017 to 2021 in five Eastern African countries, based on knowledge and experience drawn from the first BEAR project.

Working with the lead consultant for Zambia, I documented stories in relation to the impact of the project on intended beneficiaries from the project area in Mazabuka (Nega-Nega) vis-à-vis project goal for Zambia.

This also included cataloguing lessons learned and visual. demonstration by way of quality pictures for the Report.

Kalonga Logistics Limited (Freight Forwarders Group) [May 2022-Present]

Octagon Financial Services Zambia Limited [June 2021-Present]

Golden Camp Solutions Limited (Freight Forwarders Group) [September 2021-Present]